Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Overview
This position is committed to providing World Class Service for the Tribute Communities Centre arena events. The Event Security position is responsible for ensuring the safety and security for all events. The security team is a provider of direct service to our guests and must always exhibit a professional and courteous demeanor.
This role pays an hourly rate of $20.20 CAD - $22.16 CAD (per CBA).
Benefits as per the union agreement.
This position will remain open until October 31, 2025.
Responsibilities
Respond to all security needs and call for services; secure areas of facility for escalated emergency response, if necessary
Provide excellent customer service to all patrons and employees
Greet all Fans in a welcoming and friendly manner
Conduct regular inspections of all patrol and fixed post assignments
Write reports; ensuring accuracy of reported data and proper report presentation
Maintain secure environment throughout Tribute Communities Centre at all times
Act as ambassador for OVG
Inform Fans of seat locations and provide assistance where needed
Retrieve and verify Fans’ tickets, as required
Direct Fans with special needs/requests to Fan Services
Support all departments with security or fan related escalations as required
Restrict access to parking lot as directed recognizing authorized passes and utilizing parking lists
Be able to move and carry parking barrier
Adhere to all OVG service standards and policies, including Health and Safety
Work in compliance with the provisions of the Occupational health and Safety Act
Able to pay close attention to detail
Work with enthusiasm and professionalism at all times
Perform any additional tasks as assigned
Qualifications
Must possess a valid Ontario Security License, as defined by the Private Security and Investigative Services Act
Possess valid Smart Serve Certification
Able to work flexible and sometimes demanding schedules (including: nights, weekends and holidays)
Excellent customer service, client relations, interpersonal and communication skills
Experience in event related role is an asset
Must be accurate and detail oriented
Must be physically fit to perform all essential duties/requirements associated with this job
Strong knowledge of Alcohol Control Policies in event driven industry is an asset
Knowledge of Event Services and affiliated roles & responsibilities
Possession of valid Standard First Aid and CPR Certification is an asset
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
